Your privacy, in plain language
How Chaperone Health handles what you share, where to manage your privacy settings, and the published documents behind it.
Manage your privacy from your account
When you’re signed in, Privacy & data use settings keep your choices and your requests in one place.
If you aren’t signed in, you’ll be asked to log in first.
What you’ll find in your settings
- Your consent for sensitive and health data, and where it stands
- A way to withdraw that consent
- The privacy requests you have made, and their deadlines
- A request to delete your account
What happens to what you share
A plain-language summary of how Chaperone handles your information. The published documents below are what govern the service.
Real people, with AI that assists
Chaperone connects you with trained Peer Coaches. AI, including Chap, our AI guide, may assist with navigation, summaries, recommendations, and Coach matching, and it does not replace human judgment or professional care.
Who can see what you share
We do not make private Chaperone information public. Your Peer Coach and authorized Chaperone personnel can see it when reasonably necessary to support you, supervise Coaches, review quality, address a safety concern, or operate the service, and access depends on role. What you share is encrypted in transit and at rest.
How AI uses your information
Private conversations may be processed by service providers that help deliver AI features. We do not authorize those providers to use your conversations or consumer health data to train their general-purpose AI models, and anything used to improve Chaperone’s own models is de-identified first.
Not sold, not used for advertising
Chaperone does not sell personal information or consumer health data, and does not share it with advertisers or data brokers. The product uses no third-party advertising, analytics, session-replay, or cross-site tracking.
You stay in control
You can ask us to access, correct, or delete your information, withdraw consent you have given for sensitive data, and appeal a decision we make. Verified consumer-health deletion requests are processed within 30 days, with the limited exceptions the Your Privacy Rights page explains.
Not an emergency service
If there is an immediate emergency or danger, call 911 or your local emergency service. In the United States, you can call or text 988 to reach the Suicide & Crisis Lifeline.
The documents behind this summary
Each one carries its own effective date. For how privacy shapes the way the platform is built, see our privacy posture.
Privacy Policy
What we collect, how we use and disclose it, the choices available to you, and how we protect it.
Read NoticeConsumer Health Data Privacy Notice
How we handle the information about your wellbeing that you choose to share.
Read RightsYour Privacy Rights
How to ask for access, correction, or deletion, withdraw consent, and appeal a decision.
Read SecuritySecurity
The technical and organizational controls that protect what you share.
Read TermsTerms of Use
The agreement that governs your use of Chaperone, including what it is and is not.
Read RightsDo Not Sell My Personal Information
Our position on selling or sharing personal information, and the choices available to you.
Read